Returns and Exchanges

What is your return policy?

Products sold through this site are backed by a 30 day money-back guarantee. Just try our products for 30 days, if you're not satisfied with the results, your may return the remaining product for a complete refund of the purchase price (less shipping and handling). We will issue a refund in the form and amount tendered for the original transaction.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. Therefore, we suggest using the most economical shipping method for your return.

Returns will only be accepted with a completed return form. Click here to download the return form. Complete the form in its entirety and include in your return shipment.

Please note: We do not accept returns on products that were not purchased via this website.


How should I ship my return?

To initiate a return, you must first call Customer Service at 800-431-1785 to obtain a Return Authorization Number. To be properly processed, your return must include a completed return form. Click here to download the return form. Complete the form in its entirety and include in your return shipment. Be sure to pack and seal your box securely, in the original package if possible. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.


Where do I ship my return?

Returns must be mailed to the address on our return form. You must use our return form to properly process your return. Click here to download the return form.


When will my credit card be refunded?

Once your package has been received, your refund will usually be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.

 

Offers, Products, News
Use promo code 'SMILE' today and Save 10%
Venus White Personalized Professional Whitening